If you were charged by thathome.com and don't remember signing up, it's possible someone else in your household or workplace with you signed up for the service.

In some cases, a family member, friend, or a coworker may have used your payment method to sign up for a membership. That can happen when you sharing devices and/or payment accounts.

If you believe no one authorized this charge, please contact our support team right away. We will investigate and solve the issue, even if that means issuing a full refund.

• Email us at [email protected] — response within 1 business day.
• Call and speak with a support agent: 1-855-700-8805
• Send us a message using our online contact form — no login required.