How do I cancel my ThatHome membership?
We're here to help.
If you’re not fully satisfied with your ThatHome membership, canceling is simple. This guide walks you through how to cancel, what features you’ll lose, and what happens next.
What you’ll lose access to after canceling ThatHome
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Be sure to use any remaining search credits before canceling:
- Look up detailed records for any property address
- Track property value trends and neighborhood changes
- Get insights that help you buy or sell with confidence
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Here's what you'll miss out on:
- Peace of mind with full access to mortgage, tax, and survey details
- Confidence in your decisions with local crime stats and walk scores
- Clarity on property value through instant estimates and comparables
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Consider just pausing your membership:
- You’ll keep all your data and you can resume at any time.
How to cancel your ThatHome subscription
- Cancel anytime from your account settings.
- Email our support team: [email protected] — usually within 1 business day.
- Call to speak directly with a support agent: 1-855-700-8805
- Submit a message via our contact form — no login required.
What happens after cancellation?
We're sorry to see you go. Your membership will remain active until the end of your current billing cycle. You won't be charged again, and we'll send you a confirmation email for your records.